AACE has been accredited by LRQA to ISO 9001:2015 standards and has a team that can assist other SMEs with their transition
AACE were tasked to implement a 25% review of Data Modules (DM) within an Original Equipment Manufacturers (OEM) Interactive Electronic Technical Publication (IETP) for Verification and Validation against the OEM Engineering Data and Drawings. The review was furthermore to identify errors in procedures, formatting, graphics and spelling etc.
A Configuration Matrix was developed by AACE to ensure that Configuration Control was maintained throughout the whole review process this matrix was updated hourly allowing the Customer to ask for a real time status of the review at any point. The AACE reviewers were all Subject Matter Experts (SMEs) on the platform that the IETP was used to maintain. A Reject Rate of 6% or less was deemed to be have been acceptable, it quickly became apparent that the Rate was in excess of 25% and the customer requested a best effort within the contract funds to extend the review to as higher percentage of DMs as possible. AACE had reviewed 46% of the complete IETP by the end of the contract. The customer then issued a further Invitation to Tender (ITT) contract to complete the whole IETP review.
AACE entered a proposal bid for the new ITT and were awarded the follow on contract to complete the whole IETP review. Throughout this contract there were issues found with the OEMs publishing processes, resulting in multiple versions of the IETP. This introduced delays to AACE’s reviewing process and consequently necessitating a check back process having to be introduced to ensure amendments that had been agreed were implemented correctly. This had a knock on effect and due to the limit of liability within the contract and with customer agreement only 95.3% of the whole IETP was reviewed. The Reject Rate at the contract end had been reduced to 1.3% (127) DMs out of a total of 9930 DMs having been reviewed.
During the whole review process other IETPs for differing marks of the platform were used as reference. AACE discovered that there were many generic issues throughout the legacy publication suite and provided the customer with invaluable insight and direction on future work required to ensure uniformity across all platform marks, thus ensuring the standards required by the MAA in RA5401 (2) are met.
Throughout the whole of the contracted period AACE have been proactive and added value consistently. The staff utilised in the execution of the work were well suited and committed individuals who delivered quality work. Their integrity and ability to work direct with the OEM reduced the administrative burden to us the customer. A big well done all round.